Return & Refund Policy

1. Returns

1.1 Eligibility for Returns

Raine.ch accepts returns on eligible products within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Initiating a Return

To initiate a return, please contact our customer service team at info@raine.ch within the specified return period. Provide your order number and details about the product you would like to return. Our team will guide you through the return process.

1.3 Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.

2. Refunds

2.1 Eligibility for Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Processing Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

2.3 Late or Missing Refunds

If you haven't received a refund within the specified period, please check with your bank or credit card company. If the issue persists, contact us at info@raine.ch

3. Exchanges

We currently do not offer exchanges. If you need a different size, color, or product, please initiate a return and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@raine.ch with photos of the damaged or defective product. We will provide further instructions on how to proceed.

5. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at info@raine.ch